Legal

We are happy to help. Whether it is a question about your account, connecting a platform, a video that did not come out the way you expected, a technical problem or data protection, we are here for you.

How to reach us

The fastest way to reach us is by email at support@duckymonster.com. Describe your request as precisely as possible and tell us which account, project or video it concerns, so we can help you directly.

What we help with

We help with questions about your account and sign-in, connecting and reconnecting social accounts, projects that failed to process or publish, plans and billing, and data protection requests.

Response times

We aim to answer requests within two working days. At busy times it can take a little longer. You will hear back from us in any case.